Public Data
Evaluation Studies
Information and documents presented on this page are made available to the TECH Clean California Implementation team by Opinion Dynamics, the TECH initiative evaluator. For more information, please contact Ellen Steiner (esteiner@opiniondynamics.com)
LATEST PUBLICATION:
Insights into Customer Experience and Satisfaction
September 2023
This study presents findings from a customer experience and satisfaction survey approximately six months after contractors completed the installation of heat pump HVAC and heat pump water heater units.
View all available evaluation studies below.
Market Evaluations
Residential Building Decarbonization: Technology and Policy Brief – March 2022
This report is the first in a series of briefs intended to summarize and synthesize market trends in California.
California Heat Pump Market Characterization & Baseline Study – May 2022
This study is intended to develop a market baseline of heat pump costs and a characterization of the California heat pump market. It also explores the opportunities and barriers of integrating heat pumps into new construction as well as best practices from mature programs.
Customer Survey Results – November 2022
Opinion Dynamics has distributed surveys to single-family homeowners in two groups: one group representing a sample of the general public, and one group who received a TECH-incented heat pump on a biweekly basis. The purpose of these surveys is to understand decision-making and gauge satisfaction among TECH customers with contractor and installation. Results are summarized in the linked report.
Program Evaluations
TECH Evaluation Plan – February 2022
This report documents how Opinion Dynamics plans to evaluate TECH Clean California implementation and assess short-term and long-term market and program impacts.
Interim Process Evaluation – November 2022
This evaluation, conducted approximately eight months after TECH launched its incentives in 2021, assesses program design and implementation with a focus on contractor and customer experience, program operations, and whether activities have been implemented as intended. It also intends to identify opportunities for improvements and lessons learned to inform program scalability.
TECH Contractor Six-Month Post-Training Findings – February 2023
This memo presents findings from a post-training survey fielded approximately six months after contractors completed an NCI or EMH optional training through TECH.
Electrify My Home (EMH) Cohort Training Evaluation – May 2023
TECH contractors who participated in the program's three-day electrification introductory training implemented by Electrify My Home (EMH) were invited to participate in a Cohort Training Program to further their electrification knowledge. This report includes findings from Opinion Dynamics' evaluation of the cohort training, conducted with the goal to understand attendee's satisfaction with the training and its impact to their work and business.
Insights into Customer Experience and Satisfaction – September 2023
This study presents findings from a customer experience and satisfaction survey approximately six months after contractors completed the installation of heat pump HVAC and heat pump water heater units.